Conversational AI in Supply Chain and Logistics
Enhance your supply chain and logistics operations by streamlining processes. Deliver delightful customer support with Conversational AI.
Smooth Sailing for Your Support
Easily scale the number of queries handled in a day with support automation and Conversational AI. Allow customers to place orders, confirm pick-up and drop points and find answers to order delivery and payment queries quickly and in real-time on their own. Provide a smooth handoff for complex questions with Live Chat service.
Ship Your Service Everywhere
Website, App, Facebook, Twitter, WhatsApp, Telegram and more. If your customers are on a new channel, we are too. Provide customer-focused services by aligning your communication strategy with your customer base. Set up support systems on multiple platforms so customers have easy access to you.
Post Updates and Procure Reviews
Provide the right information at the right time to reduce the number of support tickets. Ensure transparency of supply chain process by proactively notifying customers on order updates to customers, partners and dealers. Share real-time tracking information, 24×7 and collect feedback to improve customer experience further.
Better Metrics, Delivered
Record each interaction and find emerging patterns from ongoing customer conversations. Equip your team with valuable insights and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use data to modify your support strategy for better performance.
Streamline Processes
Track availability of stock, inter-team communication etc for a smoother flow of goods
Support Customers Everywhere
Let your customers contact you for resolving issues from anywhere at anytime
Schedule Returns, Deliveries & Pickups
Share available time slots for better scheduling of deliveries
Smart Routing To Departments
Route customers and stakeholders to the right departments for live chat support
Share Order Tracking Updates
Keep your customers & stakeholders informed on their order status in real time