Automate Support with Conversational AI for Insurance
Increase conversions and build superior customer support for the entire insurance cycle with Conversational AI.
Be Available at All Times
Greet all visitors who come to your website and answer customers questions whenever they need your help. Use this opportunity to engage with them meaningfully and provide relevant information by leveraging AI and integrations. Use the AI-driven approach to understand customers intent and help them resolve their customers on their own.
Help Right There And Then
Say hello to your customers on channels they spend the most time on. Make it convenient for them to find new policies, get more clarity on processes and find answers to commonly asked questions while they chat with their friends on WhatsApp and Facebook. Show them the power of multi-tasking and AI. After all, happy customers are repeat customers.
Automate Support End-To-End
Offer immediate, effective, round the clock actionable support to your customers who need it the most. Connect UChat Africa to your CRM and other tools to keep all your customer information like purchase history, location, previous chats in one place while you chat with them. Empower agents while you improve your customers’ experiences.
Repeat Customers, Not Mistakes
Re-engage leads who’ve dropped off with custom-made outbounds and increase overall conversion through in-built KYC validation. Personalise communication and let them know they are more than their policy number. Greet them with their names, speak their language, and recommend relevant services. Automate with AI to reduce errors and improve interactions.
Track Data in Real-Time
Only by tracking the right information, you’ll be able to give your customers a flawless experience and increase customer retention. Use our intuitive dashboards to get actionable insights. Find out how your customer engagements are doing, track agent performance and see progress on your customer support metrics. All this with real-time data.
Assist With Policy Selection
Answer customer questions, display pricing & help customers find policies that meet their needs
Update & Verify Personal Information
Make it easy for customers to update their personal information in the company logs & verify in real time
Resolve Claim Issues
Assist customers in filling claims, checking status updates and sharing receipts with agents
Verify Policy Details
Send timely reminders about payments & renewals and allow them to complete these actions on their preferred channels
Collect Feedback & Reviews
Ask your customers to share their feedback and leave revies after every service